Patient management or a new breakthrough in mobile medicine

With the continuous innovation of mobile medical technology and business models, emerging business models combined with electronic medical records are also sprouting, and hospital patient management is the most promising.

Release date: 2014-09-22

The mobile medical model based on electronic medical record (EHR) is hot in the United States. Nance, which provides cloud computing services for electronic medical records, and Practice Fusion, an EHR system provider with 65 million patients, are all sought after by the capital market. However, with the continuous innovation of mobile medical technology and business models, emerging business models combined with electronic medical records are also sprouting, and hospital patient management is the most promising.

In the process from patient admission to discharge, different teams such as treatment and care need to maintain a smooth communication mechanism. However, the entire process is not smooth now, and the communication between medical staff is often time-consuming and labor-intensive. If there is a unified health care platform, there is a discussion group for each patient, a socialized way to communicate the patient's situation in a timely and effective manner, and extend this mechanism until the patient is discharged from the hospital. Will bring some transformation to the hospital.

The University of California, San Francisco (UCSF) has developed a system called CareWeb, which is based on Salesforce's CRM management system, but around patient services. When a new patient enters the hospital, his electronic medical record will be imported into the platform, and then the medical staff can discuss it on the CareWeb via computer or mobile phone, such as images, text, voice and video. Through CareWeb, relevant health care providers can also communicate with patients to maintain contact with patients at any time for specific treatment options.

This type of platform has several major advantages over traditional platforms. First, communication reduces costs. Through CareWeb, health care workers don't have to repeat phone calls and meetings, just publish materials and opinions on the platform, and when and where they can participate in discussions through the mobile phone. The patient does not need to wait anxiously in the ward, and can directly communicate with the medical staff to reduce the misunderstanding caused by the incomprehension between the doctor and the patient.

Second, the social platform helps improve management efficiency. Through CareWeb, the internal organization efficiency of medical institutions can be greatly improved. There is no need to wait for someone to have a meeting and delay time. You can express your own opinions and make medical decisions more transparent.

Once again, the new platform can improve the service capabilities of medical institutions. CareWeb is a Salesforce-based system. As a user-centric management software, CareWeb's platform takes patients as the center of service, which helps to improve the awareness and ability of services. When the system's orientation is patient-centric, all resources of the entire system will be tilted toward the patient.

Although the process of patient management reengineering is just the beginning, a new management model based on electronic medical records is bound to flourish. Future patient management may not be limited to inpatient management, but will also extend through telemedicine to the front and back. Patients can also supplement their electronic medical records by providing their own wearable device data and logs, providing a valuable reference for doctors' treatment. Postoperative management and chronic disease management will be major components of this value chain.

Source: Village Diary

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